The lobby is the first decision point in the building. A lobby officer's post order has to be exact about who gets in, how visitors are verified, and who to call when someone refuses to comply.
When a named contact, a number, or a step drifts, the officer is improvising in the moment it matters most.
How to confirm appointments, issue badges, and handle walk-ins.
Who may pass the desk, who needs an escort, who is turned away.
How couriers and packages are received and screened.
First actions for an angry visitor or a refusal to leave.
Who to call for a non-compliant guest, in order.
What every entry and incident must capture.
The question is simple: which were checked this month, which have stale contacts, and which still need a local update?
They should define visitor verification, access decisions, delivery handling, disturbance response, escalation contacts, and logging requirements, specific to that lobby.
Visitor systems change, escorts and managers rotate, and mailrooms and desks move, while the written post order is left untouched.
Yes. SOP Live audits one post order for free and flags stale escort and manager contacts and steps that no longer match the lobby.
Run a post order or SOP through the free audit and see stale contacts, missing numbers, and suggested fixes.
Run a free SOP audit