Hotel security SOP audit

When the claim comes, your procedures are the evidence.

After an incident at a hotel, the sequence is always the same: incident report, insurer's reservation-of-rights letter, discovery request. Then strangers read your security SOPs more carefully than anyone in your organization ever has. A hotel security SOP audit reads them that way first — and hands you the findings, severity-ranked with fixes, in 24 hours.

What it checks

Every SOP individually. Then all of them against each other.

Hotel procedure libraries fail in two layers. Inside a single SOP: the duty manager who left in Q3, the "dial 911" instruction at a property where the number is 112, the step that says "complete the appropriate report." And between SOPs — the layer nobody has time to check: the theft procedure that says report within 24 hours while the incident procedure says 48, the evacuation step that exists in one document and is missing from two others, the escalation contact one SOP relies on that another never mentions. A consultancy reads deeply but once, slowly. Staff read-throughs catch typos, not contradictions. The audit reads everything, both layers, and ranks what it finds by severity.

Inside each SOP

Fit for real use

Stale contacts, dead phone numbers, wrong-jurisdiction emergency numbers, vague steps, missing owners and review dates, undefined roles, missing forms.
Between SOPs

Consistency across the library

Conflicting deadlines, contradictory instructions for the same situation, gaps where one procedure assumes another covers a step it doesn't.
For the file

A Documentation Health Score

One number your GM and your insurer can read — re-run the audit each quarter and the score stays honest.
How it works

Send documents. Report in 24 hours.

PDF or Word — a shared folder is enough; NDA on request. The AI reads the full library in minutes; you get the reviewed report within 24 hours, with every finding severity-ranked and paired with a suggested fix, plus a 45-minute walkthrough. Your files stay yours — only the findings are kept. Priced per property by library size, founding-property rates for early customers, quote same day.

Findings · 412-key property (sample)23 found
!
Emergency escalation contact left the company
CRITICAL
!
Bomb threat SOP: evacuate · Fire SOP: shelter in place
CONFLICT
!
"Dial 911" at a property where the number is 112
HIGH
!
Death-in-property SOP has no named owner
HIGH
!
Media statement step names no template or recipient
MED
Common questions

Frequently asked questions.

What is a hotel security SOP audit?

A documentation audit of a hotel's complete security procedure library. Every SOP is checked individually — stale contacts, wrong-jurisdiction emergency numbers, vague steps, missing owners — and then against every other SOP, where contradictions and gaps between procedures surface. Findings come back severity-ranked with suggested fixes.

How long does it take?

The AI reads the full library in minutes; the reviewed report is delivered within 24 hours of receiving documents, followed by a walkthrough call. A consultancy review of the same library typically takes weeks.

What does it cost?

Priced per property, by library size, with founding-property rates for early customers — a fraction of a consultancy engagement. Email hello@soplive.io for a same-day quote.

Do my documents stay confidential?

Yes. Your files stay yours — only the findings are kept, and an NDA is available on request.

Find out what's in your library before someone else does.

Full Property Audit: every procedure cross-checked, severity-ranked findings with fixes, report in 24 hours. Or start smaller with a free check on one SOP.

Book your audit